Product Hazard Advice and Product Recall
- The Buyer must advise the Seller as a matter of urgency in relation to the suitability of the Goods for the purpose they were intended or any matters concerning their safe use or incorporation in other finished products. Where necessary, the Buyer must ensure that any interested authority or organisation is similarly advised. To assist in tracing products subject to any subsequent enquiry, the Buyer is required to keep necessary records of transactions and to make such information available to the Seller where requested. Where the Buyer has a complaint about any Goods that are at that time in his possession, he must notify the Seller’s duly authorised personnel without delay and produce the Goods for inspection and only after such inspection will the Seller consider recompense or replacement. In all circumstances the Buyer must cooperate fully in the handling and investigation of such complaints. Where requested samples are produced for Buyer approval, written acceptance or rejection must be notified by the Buyer within 7 days.
- In the event of it being necessary to recall Goods supplied by the Seller due to some product defect it shall be the Buyer’s duty to fully cooperate in the recall of such products instigated by any appropriate party, whether required by law or not. The Buyer will also undertake to defray the cost of any such recall or to recompense the Seller for any expense where requested. He will take prompt action and accede to a reasonable request from an interested party to secure the withdrawal of the Goods, or of any goods incorporating the Goods, from supply or use.